1. Acceptance of Terms

By creating an account and using CloveDesk, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

2. Description of Service

CloveDesk is a client portal platform for freelancers and service businesses. It allows you to manage client relationships, share files, send invoices and quotes, and communicate with clients through a secure portal.

3. Account Responsibilities

You are responsible for keeping your account secure, including the email address and Google account you use to sign in. You are responsible for all activity that occurs under your account. You are responsible for all activity that occurs under your account. You must provide accurate information when creating your account and keep it up to date.

4. Acceptable Use

You agree not to use CloveDesk to violate any laws or regulations, to infringe on the rights of others, to transmit harmful, offensive, or illegal content, to attempt to gain unauthorized access to our systems, or to resell or redistribute the service without our written permission.

5. Client Data

You retain full ownership of all data you input into CloveDesk. By using the service, you grant us a limited license to store and process that data solely to provide the service to you. You are responsible for ensuring your use of client data complies with applicable laws.

6. Payment and Billing

Paid plans are billed monthly or annually as selected. All payments are processed securely through Paddle. Prices are exclusive of applicable taxes. We reserve the right to change our pricing with 30 days notice.

7. Free Plan

Every new account starts on the free plan with a 30-day free trial, no card needed. If the trial ends and you have not upgraded, your account becomes read-only: you can sign in and download your data, but you cannot add or change anything. It is permanently deleted 14 days later unless you upgrade. We may change or discontinue the free plan with reasonable notice.

8. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. If you cancel, your plan stays active until the end of the period you have paid for. We do not refund the unused part of a billing period, except as set out in our Refund Policy. The complete refunds policy is available here. After your paid period ends, your account moves to the free plan. Your stored files are permanently deleted 30 days later, and we email you a reminder 5 days before. Your account and its records stay. Please download what you need first.

9. Service Availability

We aim to maintain high availability of the CloveDesk service but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability and will provide advance notice where possible.

10. Intellectual Property

CloveDesk and its original content, features, and functionality are owned by us and are protected by intellectual property laws. You may not copy, modify, or distribute any part of our service without our written permission.

11. Limitation of Liability

CloveDesk is provided on an “as is” basis. To the fullest extent permitted by law, we disclaim all warranties and shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

12. Termination

We reserve the right to suspend or terminate your account if you violate these terms. Upon termination, your data will be deleted in accordance with our Privacy Policy.

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by email. Continued use of the service after changes constitutes acceptance of the new terms.

14. Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Pakistan.

15. Contact

If you have any questions about these Terms of Service, please contact us via the support form provided inside the app.

16. Failed Payments
If a renewal payment fails, you have a 3-day grace period to fix it. After that, your account is locked (read-only) and moved to the free plan. Your stored files are permanently deleted 30 days later unless you pay again. Paying again restores access and cancels the deletion.

17. Refunds
Refunds are governed by our Refund Policy. If a full refund or a chargeback is processed, your paid plan and subscription end immediately, your account becomes read-only, and you cannot buy a new plan with the same email or Google account for 365 days. Your stored files are deleted after 30 days. When you ask for a refund, we may look at what you used during the refund period, and share it with Paddle, to decide the request or answer a dispute. If only an upgrade charge is refunded, you return to your earlier plan.